Privacy Policy

1. Introduction

Welcome to Fidistra ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services (collectively, the "Service").

By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, phone number, and password
• Profile Information: Profile picture, bio, job title, and company information
• Billing Information: Payment details, billing address, and transaction history
• Communication Data: Messages, support tickets, and feedback
• Identity Verification: Government-issued ID or other verification documents when required

2.2 Usage Information

We automatically collect information about how you use our Service:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, features used, time spent, and interaction patterns
• Location Data: General location information based on IP address
• Cookies and Tracking: Information collected through cookies and similar technologies

2.3 Third-Party Information

We may receive information from third parties, including:

• Social media platforms when you connect your accounts
• Payment processors for billing and transaction processing
• Analytics and marketing service providers
• Public databases and data enrichment services

3. How We Use Your Information

We use your information for the following purposes:

• Provide, maintain, and improve our Service
• Create and manage your account
• Process payments and billing
• Communicate with you about your account and our Service
• Provide customer support and respond to inquiries
• Send marketing communications (with your consent)
• Analyze usage patterns to improve our Service
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations and enforce our terms
• Facilitate team collaboration and account management

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Your Consent

We may share your information when you explicitly consent to such sharing.

4.2 Service Providers

We may share information with third-party service providers who perform services on our behalf, including:

• Payment processors and billing services
• Cloud hosting and data storage providers
• Analytics and marketing service providers
• Customer support platforms
• Security and fraud prevention services

4.3 Team Members

If you are part of a team account, certain information may be shared with other team members as necessary for collaboration and account management.

4.4 Legal Requirements

We may disclose your information if required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or security issues
• Protect the safety of users or the public

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication systems
• Employee training on data protection practices
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account information is retained while your account is active
• Usage data is typically retained for up to 2 years
• Financial records are retained as required by law
• Communication data is retained for customer support purposes

After account deletion, we may retain certain information for legal, regulatory, or legitimate business purposes.

7. Your Rights and Choices

You have the following rights regarding your information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Portability: Request transfer of your information
• Objection: Object to processing of your information
• Restriction: Request restriction of processing
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at privacy@fidistra.com.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze usage patterns and improve our Service
• Provide personalized content and advertisements
• Enhance security and prevent fraud

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our Service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

10. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may provide additional notice through email or our Service.

13. Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

14. Regional Specific Provisions

14.1 European Economic Area (EEA)

If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.

14.2 California

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to delete personal information.

14.3 Other Jurisdictions

We comply with applicable privacy laws in all jurisdictions where we operate. Additional rights may apply based on your location.